MegaPanalo FAQs - Your Questions Answered
Find answers to the most frequently asked questions about MegaPanalo. From MegaPanalo login to game rules, we've got you covered. Can't find what you're looking for? Contact our support team.
General Questions About MegaPanalo
Is MegaPanalo a legitimate and legal platform?
Yes, MegaPanalo operates under a valid offshore gaming license and maintains compliance with international gaming standards verified by GLI certification. We are committed to providing a safe and fair gaming environment for all our players.
Is there a MegaPanalo mobile app?
Yes, we offer both Android APK download and iOS web-app installation options available directly from our website. The MegaPanalo app provides the same features as our desktop platform with optimized mobile performance.
What is the minimum age to register?
All members must be at least 21 years old and provide valid government-issued ID for verification. This ensures responsible gaming and compliance with legal requirements.
Can I have multiple accounts?
No, per our terms of service, each person is allowed only one account linked to their verified identity documents. Multiple accounts will be detected and may result in suspension.
MegaPanalo Login & Account
What should I do if I forget my password?
Click "Forgot Password" on the MegaPanalo login page, enter your registered mobile number, and follow the SMS verification process to reset. It's quick and secure.
Can I change my registered phone number?
Yes, contact MegaPanalo customer support with your account details and new number. Verification will be required for security purposes to protect your account.
Are my personal and financial details safe?
Absolutely - we employ bank-grade 256-bit SSL encryption and never share your information with third parties. MegaPanalo respects your privacy and security.
How do I verify my account?
Account verification requires submitting a valid government-issued ID and proof of address. This one-time process ensures account security and enables full platform features.
Deposits & Withdrawals
What is the minimum deposit amount?
The minimum deposit is 100 PHP regardless of payment method chosen. This applies to GCash, PayMaya, online banking, and crypto options.
How long do withdrawals take to process?
Most withdrawal requests are processed within 10-30 minutes during business hours, though bank transfers may take 2-4 hours during weekend maintenance periods.
Why was my withdrawal rejected?
Common reasons include incomplete wagering requirements, mismatched account information, or pending verification. Contact our support team for specific details about your withdrawal.
Are there any deposit fees?
MegaPanalo does not charge any deposit fees, though your payment provider (bank or e-wallet) may have their own service charges.
What is the maximum withdrawal per transaction?
VIP levels 1-3 can withdraw up to 500,000 PHP per transaction, while VIP 4 and above enjoy limits up to 2,000,000 PHP. Higher VIP levels provide increased withdrawal limits.
MegaPanalo Games
Which game providers are available?
We feature over 30 providers including PG Soft, Pragmatic Play, Jili, JDB, CQ9, Evolution Gaming, Sexy Baccarat, Dream Gaming, and many others. MegaPanalo partners with the best in the industry.
What are the wagering requirements?
Standard bonus wagering requirements are 25x the bonus amount for slots, 40x for live casino games before withdrawal is permitted. Check specific promotion terms for details.
How do I claim the welcome bonus?
Simply make your first deposit of at least 500 PHP and the 100% match bonus will be automatically credited to your account up to 10,000 PHP. No bonus code needed!
Can I play MegaPanalo games for free?
Yes, most slot games offer a free demo mode where you can practice without risking real money. It's perfect for learning game mechanics before playing for real.
How does the VIP program work?
Earn VIP points through real-money gameplay - every 1,000 PHP wagered equals 1 VIP point, with tier upgrades unlocking progressively better benefits and exclusive rewards.
Support & Contact
How can I contact customer service?
Access our 24/7 live chat support directly from the website, or reach us via Facebook Messenger and Telegram for assistance. Our Filipino-speaking agents are always ready to help.
Do you offer responsible gaming tools?
Yes, members can set deposit limits, loss limits, session time reminders, and request self-exclusion periods through account settings or customer support.
What are your support hours?
MegaPanalo provides 24/7 customer support every day of the year. Our dedicated team is always available to assist you with any questions or concerns.
Still Need Help?
Can't find the answer you're looking for? Our friendly support team is available 24/7 to help you with any MegaPanalo related questions. Don't hesitate to reach out!